SKIN RENEW PROFESSIONAL SOLUTION had been established since year 1995. With more than 20 years in the industry, Skin Renew is recognized around the world for its quality, value and performance. Skin Renew Professional Solution is a new destination offering customers the unique combination of Facial treatments, massage, body treatments and Embroidery services, all in one beautiful serene setting. Skin Renew also offer all ranges of specific skin care products. The goal and promise of Skin Renew can be summed up in our name and slogan: Skin Renew Professional Solution-“Power of Science Revives Beauty”!
Tentatively we only provide shipping within Peninsular Malaysia.
♦ Postage Fees
For West Malaysia
1st kg at RM8
Every subsequent 1kg at RM1
For East Malaysia
1st kg at RM12
Every subsequent 1kg at RM1
♦ Free Delivery
West Malaysia – Purchase 3 item and above / RM350 and above in single order
East Malaysia – Purchase RM500 and above in single order.
♦ Your parcels are delivered using the following courier services
You may also choose to self-collect your order at any of Skin Renew Outlets. Refer to www.skin-renew.com/contact-us for the addresses.
♦ Delivery Time
Delivery are only available from Monday to Friday, excluding Public Holidays.
Order that made before 12pm will be send out on the same day. Order made after 12pm will be send out on the next day.
For West Malaysia please allowed 2-3 days delivery time, while for East Malaysia please allowed 5-7 days delivery time. Delivery times are not including weekend and public holidays.
However, shipping progress are fully responsible by the courier company and sometimes shipment may delayed due to the unexpected situation which is beyond our control, therefore we truly appreciate your kind patience.
♦ For more details or inquiries on shipping issues,
Please contact us at: firstname.lastname@example.org ; +6016 209 5661
♦ Skin Renew does not provide refund service.
♦ If you are not satisfied with your purchase, you can send it back to us.
- Returns must be made within 7 days from date of purchase.
- Damaged items must be returned together with their original box (if any) and receipt.
- Items bought during promotional events (e.g. Anniversary, cybersales or X’MAS) are not eligible for return and exchange.
- Items are not eligible for exchange and return if the seal is broken or remove.
Kindly inform Customer Service before returning the item otherwise the request will not be processed.
♦ What is Return/Exchange?
If the product you have received is faulty, wrong item or damaged, you can request to ‘Return and Exchange’ the item and get a new product.
An ‘Exchange’ process requires buyers to ship the received product back to seller in the same condition as when it first arrived, together with other free gifts or items provided by seller (if any and if required).
In the event where the ‘Exchange’ request or the exchangeable product fail to meet return policy, seller has all the rights to reject your request.
For more information, please contact Customer Support at email@example.com ; +6016 209 5661
♦ For which reasons can I return an item?
- Wrong item delivered (wrong product/size/type etc)
- Item damaged (example: crack bottle)
- Item expired
♦ What will I get back after returning the item(s)?
You will receive the same item in new as replacement.
What about postage charges?
Customers would have to bear the postage fees for shipping item(s) back to us during the return process, Please allow 14 working days for this process to be completed.
For more information, kindly email to firstname.lastname@example.org, or contact +6016 209 5661
♦ How can I return/exchange my purchase?
Kindly email your return request to email@example.com with the subject “Return Item”. We will assist you as soon as possible.
Please allow 7 working days for your inquiry to be processed.
To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.
♦ How long will it take to receive my new item(s)?
Please allow a minimum of 14 working days from the date we receive your return package.
♦ I need more information about this. Who do I contact?
You can contact our customer service at firstname.lastname@example.org ; +6016 209 5661
Our customer service will contact with you during working days and hours as soon as possible.
♦ If you have any question you may contact us at:
Our customer service will reply to you within 48 hours
CONTACT NO.: 03-8066 7855
Mon – fri (except public holiday) 9.00AM – 6.30PM
No.9, Jalan PPU 2A,
Taman Perindustrian Puchong Utama,
47100 Puchong, Selangor.
♦ What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
♦ When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, Open a Support Ticket or enter information on our site, provide us with feedback on our products or services
♦ How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To follow up with them after correspondence (live chat, email or phone inquiries)
♦ How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We do not use Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
♦ All transactions are processed through a gateway provider and are not stored or processed on our servers.
♦ Do we use ‘cookies’?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.
♦ Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
♦ Third-party links
We do not include or offer third-party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles.
We have not enabled Google AdSense on our site but we may do so in the future.
The information contained in this website is for general information purposes only. The information is provided by Skin Renew, a property of Skin Renew International (M) Sdn Bhd. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Skin Renew. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Skin Renew takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.